Partner Programmes

Fueling the Future of Telecom: TELUS's Journey to Enterprise-Wide GenAI Adoption, Contact Center Excellence, and CISO-En

When

Wed, 5 Mar
09:30 - 11:00 CET

Pre-registered & Approved have priority

Physical
Location

Partner Theatre 1, Hall 8.0 – 4YFN & Partner Theatres

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Session Description

Journey through TELUS's transformation as one of North America's largest telecom providers successfully deployed GenAI copilots to 30,000 employees. Born from TELUS Digital's innovation, Fuel iX's enterprise platform demonstrates how to scale AI adoption securely and responsibly. We'll share our blueprint for balancing rapid deployment with governance, showing how enterprises can accelerate productivity while maintaining control and trust. Learn how we transformed a pilot into a company-wide AI revolution, setting new standards for responsible AI deployment in regulated industries. Hear real success stories and get deep insights from highly-respected technical leaders in Telco on how to deploy generative AI at scale in production. Session led by Bret Kinsella, GM of Fuel iX (TELUS Digital).


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